Skytrax is the most respected global air transport rating organization that conducts the world’s largest annual airline passenger satisfaction survey where customers make their own personal choices as to which airline they consider to be the best.
Group CEO Ethiopian Airlines, Mr. Tewolde GebreMariam, remarked “Ethiopian is a customer focused and market driven airline. In a context of hyper competitive global airline industry, the only way for Ethiopian to sustain its success is through its differentiated service delivery and by meeting its customers’ expectations. We are, therefore, honoured and delighted to have been named the Best Airline in Africa at SKYTRAX World Airline Award as voted by passengers and we will not relent in our continuous efforts to offer our customers the best possible travel experience.”
I would like to thank Skytrax for this recognition and our valued customers for their strong vote of confidence. As always, we shall maintain our resolve to exceed their expectations and provide the best possible travel experience every time they fly with us. I wish to take this opportunity to congratulate my colleagues at Ethiopian for their exceptional commitment and hard work to keep our airline flying high in the skies.”
Commenting on the Awards, Edward Plaisted, CEO of Skytrax on his part said, “Passengers have voted Ethiopian Airlines Africa’s premier carrier for a second successive year and this is a simply fabulous achievement for the airline management and frontline staff.”
Ethiopian Airlines is a multi-award winning airline and has previously received SKYTRAX World Airline Award for Best Airline Staff in Africa, two times.